Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13531
VM0013531Membermember13531@example.test · +601110013531 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted Out
Points Balance
866
Current loyalty balance
Lifetime Spend
RM 1,083
Across 31 visits
Total Visits
31
Since 2025-02-22
Average Order Value
RM 34
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
866 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 17
Outlet purchase
2026-08-04 · Member activity · RM 25.50
App session
2026-07-23 · OPLUMO Outlet 17
Points credited
2026-07-11 · Member activity · RM 28.90
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 17
Outlet purchase
2026-06-17 · Member activity · RM 32.30
Points credited
2026-06-05 · OPLUMO Outlet 17
Outlet purchase
2026-05-24 · Member activity · RM 35.70