Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 13510
VM0013510Silvermember13510@example.test · +601110013510 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
1,687
Current loyalty balance
Lifetime Spend
RM 2,110
Across 19 visits
Total Visits
19
Since 2025-08-31
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,687 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 13
Outlet purchase
2026-07-09 · Member activity · RM 97.50
App session
2026-06-27 · OPLUMO Outlet 13
Points credited
2026-06-15 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 13
Outlet purchase
2026-05-22 · Member activity · RM 123.50
Points credited
2026-05-10 · OPLUMO Outlet 13
Outlet purchase
2026-04-28 · Member activity · RM 136.50