Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13493
VM0013493Silvermember13493@example.test · +601110013493 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,359
Current loyalty balance
Lifetime Spend
RM 2,950
Across 32 visits
Total Visits
32
Since 2024-11-02
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
148d
2026-05-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,359 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 13
Outlet purchase
2026-05-02 · Member activity · RM 69.75
App session
2026-04-20 · OPLUMO Outlet 13
Points credited
2026-04-08 · Member activity · RM 79.05
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 13
Outlet purchase
2026-03-15 · Member activity · RM 88.35
Points credited
2026-03-03 · OPLUMO Outlet 13
Outlet purchase
2026-02-19 · Member activity · RM 97.65