Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13483
VM0013483Silvermember13483@example.test · +601110013483 · Preferred outlet: OPLUMO Outlet 3
WeekendApp User
Consent Status
Opted In
Points Balance
1,635
Current loyalty balance
Lifetime Spend
RM 2,045
Across 22 visits
Total Visits
22
Since 2025-07-27
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,635 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 3
Outlet purchase
2026-07-28 · Member activity · RM 74.25
App session
2026-07-16 · OPLUMO Outlet 3
Points credited
2026-07-04 · Member activity · RM 84.15
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 3
Outlet purchase
2026-06-10 · Member activity · RM 94.05
Points credited
2026-05-29 · OPLUMO Outlet 3
Outlet purchase
2026-05-17 · Member activity · RM 103.95