Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 13468
VM0013468Goldmember13468@example.test · +601110013468 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,704
Current loyalty balance
Lifetime Spend
RM 3,380
Across 37 visits
Total Visits
37
Since 2024-07-22
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,704 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 5
Outlet purchase
2026-04-19 · Member activity · RM 80.25
App session
2026-04-07 · OPLUMO Outlet 5
Points credited
2026-03-26 · Member activity · RM 90.95
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 5
Outlet purchase
2026-03-02 · Member activity · RM 101.65
Points credited
2026-02-18 · OPLUMO Outlet 5
Outlet purchase
2026-02-06 · Member activity · RM 112.35