Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 13453
VM0013453Platinummember13453@example.test · +601110013453 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
5,584
Current loyalty balance
Lifetime Spend
RM 6,981
Across 36 visits
Total Visits
36
Since 2024-11-20
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,584 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 7
Outlet purchase
2026-07-31 · Member activity · RM 121.50
App session
2026-07-19 · OPLUMO Outlet 7
Points credited
2026-07-07 · Member activity · RM 137.70
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 7
Outlet purchase
2026-06-13 · Member activity · RM 153.90
Points credited
2026-06-01 · OPLUMO Outlet 7
Outlet purchase
2026-05-20 · Member activity · RM 170.10