Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 13450
VM0013450Goldmember13450@example.test · +601110013450 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,585
Current loyalty balance
Lifetime Spend
RM 3,232
Across 18 visits
Total Visits
18
Since 2025-09-13
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
85d
2026-07-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,585 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 4
Outlet purchase
2026-07-04 · Member activity · RM 129.75
App session
2026-06-22 · OPLUMO Outlet 4
Points credited
2026-06-10 · Member activity · RM 147.05
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 4
Outlet purchase
2026-05-17 · Member activity · RM 164.35
Points credited
2026-05-05 · OPLUMO Outlet 4
Outlet purchase
2026-04-23 · Member activity · RM 181.65