Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01345
VM0001345Silvermember1345@example.test · +601110001345 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,237
Current loyalty balance
Lifetime Spend
RM 2,797
Across 38 visits
Total Visits
38
Since 2024-09-26
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,237 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 3
Outlet purchase
2026-07-12 · Member activity · RM 44.25
App session
2026-06-30 · OPLUMO Outlet 3
Points credited
2026-06-18 · Member activity · RM 50.15
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 3
Outlet purchase
2026-05-25 · Member activity · RM 56.05
Points credited
2026-05-13 · OPLUMO Outlet 3
Outlet purchase
2026-05-01 · Member activity · RM 61.95