Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13423
VM0013423Membermember13423@example.test · +601110013423 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
191
Current loyalty balance
Lifetime Spend
RM 239
Across 10 visits
Total Visits
10
Since 2026-03-14
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
47d
2026-08-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
191 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 11
Outlet purchase
2026-08-11 · Member activity · RM 21.75
App session
2026-07-30 · OPLUMO Outlet 11
Points credited
2026-07-18 · Member activity · RM 24.65
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 11
Outlet purchase
2026-06-24 · Member activity · RM 27.55
Points credited
2026-06-12 · OPLUMO Outlet 11
Outlet purchase
2026-05-31 · Member activity · RM 30.45