Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13418
VM0013418Silvermember13418@example.test · +601110013418 · Preferred outlet: OPLUMO Outlet 6
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,317
Current loyalty balance
Lifetime Spend
RM 1,647
Across 14 visits
Total Visits
14
Since 2025-11-29
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,317 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 6
Outlet purchase
2026-07-09 · Member activity · RM 111.75
App session
2026-06-27 · OPLUMO Outlet 6
Points credited
2026-06-15 · Member activity · RM 126.65
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 6
Outlet purchase
2026-05-22 · Member activity · RM 141.55
Points credited
2026-05-10 · OPLUMO Outlet 6
Outlet purchase
2026-04-28 · Member activity · RM 156.45