Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13382
VM0013382Goldmember13382@example.test · +601110013382 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted In
Points Balance
3,013
Current loyalty balance
Lifetime Spend
RM 3,767
Across 22 visits
Total Visits
22
Since 2025-04-09
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,013 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 4
Outlet purchase
2026-04-10 · Member activity · RM 131.25
App session
2026-03-29 · OPLUMO Outlet 4
Points credited
2026-03-17 · Member activity · RM 148.75
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 4
Outlet purchase
2026-02-21 · Member activity · RM 166.25
Points credited
2026-02-09 · OPLUMO Outlet 4
Outlet purchase
2026-01-28 · Member activity · RM 183.75