Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13376
VM0013376Membermember13376@example.test · +601110013376 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted Out
Points Balance
163
Current loyalty balance
Lifetime Spend
RM 204
Across 6 visits
Total Visits
6
Since 2026-01-22
Average Order Value
RM 40
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
163 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 15
Outlet purchase
2026-04-10 · Member activity · RM 30.00
App session
2026-03-29 · OPLUMO Outlet 15
Points credited
2026-03-17 · Member activity · RM 34.00
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 15
Outlet purchase
2026-02-21 · Member activity · RM 38.00
Points credited
2026-02-09 · OPLUMO Outlet 15
Outlet purchase
2026-01-28 · Member activity · RM 42.00