Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 13369
VM0013369Goldmember13369@example.test · +601110013369 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
2,613
Current loyalty balance
Lifetime Spend
RM 3,267
Across 27 visits
Total Visits
27
Since 2025-02-06
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
142d
2026-05-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,613 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 8
Outlet purchase
2026-05-08 · Member activity · RM 108.00
App session
2026-04-26 · OPLUMO Outlet 8
Points credited
2026-04-14 · Member activity · RM 122.40
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 8
Outlet purchase
2026-03-21 · Member activity · RM 136.80
Points credited
2026-03-09 · OPLUMO Outlet 8
Outlet purchase
2026-02-25 · Member activity · RM 151.20