Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13361
VM0013361Silvermember13361@example.test · +601110013361 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
1,094
Current loyalty balance
Lifetime Spend
RM 1,369
Across 18 visits
Total Visits
18
Since 2025-06-25
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
165d
2026-04-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,094 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 17
Outlet purchase
2026-04-15 · Member activity · RM 51.75
App session
2026-04-03 · OPLUMO Outlet 17
Points credited
2026-03-22 · Member activity · RM 58.65
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 17
Outlet purchase
2026-02-26 · Member activity · RM 65.55
Points credited
2026-02-14 · OPLUMO Outlet 17
Outlet purchase
2026-02-02 · Member activity · RM 72.45