Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13351
VM0013351Silvermember13351@example.test · +601110013351 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,288
Current loyalty balance
Lifetime Spend
RM 2,860
Across 24 visits
Total Visits
24
Since 2025-03-11
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,288 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 7
Outlet purchase
2026-04-17 · Member activity · RM 92.25
App session
2026-04-05 · OPLUMO Outlet 7
Points credited
2026-03-24 · Member activity · RM 104.55
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 7
Outlet purchase
2026-02-28 · Member activity · RM 116.85
Points credited
2026-02-16 · OPLUMO Outlet 7
Outlet purchase
2026-02-04 · Member activity · RM 129.15