Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13339
VM0013339Silvermember13339@example.test · +601110013339 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
2,282
Current loyalty balance
Lifetime Spend
RM 2,854
Across 23 visits
Total Visits
23
Since 2025-07-19
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,282 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 12
Outlet purchase
2026-08-07 · Member activity · RM 99.00
App session
2026-07-26 · OPLUMO Outlet 12
Points credited
2026-07-14 · Member activity · RM 112.20
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 12
Outlet purchase
2026-06-20 · Member activity · RM 125.40
Points credited
2026-06-08 · OPLUMO Outlet 12
Outlet purchase
2026-05-27 · Member activity · RM 138.60