Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13313
VM0013313Silvermember13313@example.test · +601110013313 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
1,240
Current loyalty balance
Lifetime Spend
RM 1,550
Across 16 visits
Total Visits
16
Since 2025-08-14
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
151d
2026-05-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,240 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 3
Outlet purchase
2026-04-29 · Member activity · RM 87.75
App session
2026-04-17 · OPLUMO Outlet 3
Points credited
2026-04-05 · Member activity · RM 99.45
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 3
Outlet purchase
2026-03-12 · Member activity · RM 111.15
Points credited
2026-02-28 · OPLUMO Outlet 3
Outlet purchase
2026-02-16 · Member activity · RM 122.85