Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00133
VM0000133Goldmember133@example.test · +601110000133 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,473
Current loyalty balance
Lifetime Spend
RM 4,342
Across 40 visits
Total Visits
40
Since 2024-09-04
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,473 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 15
Outlet purchase
2026-07-26 · Member activity · RM 99.00
App session
2026-07-14 · OPLUMO Outlet 15
Points credited
2026-07-02 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 15
Outlet purchase
2026-06-08 · Member activity · RM 125.40
Points credited
2026-05-27 · OPLUMO Outlet 15
Outlet purchase
2026-05-15 · Member activity · RM 138.60