Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13289
VM0013289Goldmember13289@example.test · +601110013289 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
3,226
Current loyalty balance
Lifetime Spend
RM 4,034
Across 29 visits
Total Visits
29
Since 2024-11-27
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,226 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 13
Outlet purchase
2026-04-03 · Member activity · RM 109.50
App session
2026-03-22 · OPLUMO Outlet 13
Points credited
2026-03-10 · Member activity · RM 124.10
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 13
Outlet purchase
2026-02-14 · Member activity · RM 138.70
Points credited
2026-02-02 · OPLUMO Outlet 13
Outlet purchase
2026-01-21 · Member activity · RM 153.30