Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13265
VM0013265Membermember13265@example.test · +601110013265 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
686
Current loyalty balance
Lifetime Spend
RM 859
Across 11 visits
Total Visits
11
Since 2026-02-26
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
686 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 6
Outlet purchase
2026-08-13 · Member activity · RM 71.25
App session
2026-08-01 · OPLUMO Outlet 6
Points credited
2026-07-20 · Member activity · RM 80.75
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 6
Outlet purchase
2026-06-26 · Member activity · RM 90.25
Points credited
2026-06-14 · OPLUMO Outlet 6
Outlet purchase
2026-06-02 · Member activity · RM 99.75