Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13260
VM0013260Goldmember13260@example.test · +601110013260 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,878
Current loyalty balance
Lifetime Spend
RM 3,598
Across 37 visits
Total Visits
37
Since 2024-10-01
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,878 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 1
Outlet purchase
2026-06-29 · Member activity · RM 75.00
App session
2026-06-17 · OPLUMO Outlet 1
Points credited
2026-06-05 · Member activity · RM 85.00
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 1
Outlet purchase
2026-05-12 · Member activity · RM 95.00
Points credited
2026-04-30 · OPLUMO Outlet 1
Outlet purchase
2026-04-18 · Member activity · RM 105.00