Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13244
VM0013244Silvermember13244@example.test · +601110013244 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,963
Current loyalty balance
Lifetime Spend
RM 2,454
Across 23 visits
Total Visits
23
Since 2025-07-03
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,963 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 2
Outlet purchase
2026-07-22 · Member activity · RM 88.50
App session
2026-07-10 · OPLUMO Outlet 2
Points credited
2026-06-28 · Member activity · RM 100.30
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 2
Outlet purchase
2026-06-04 · Member activity · RM 112.10
Points credited
2026-05-23 · OPLUMO Outlet 2
Outlet purchase
2026-05-11 · Member activity · RM 123.90