Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13231
VM0013231Goldmember13231@example.test · +601110013231 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,528
Current loyalty balance
Lifetime Spend
RM 3,160
Across 37 visits
Total Visits
37
Since 2024-07-26
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,528 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 6
Outlet purchase
2026-04-23 · Member activity · RM 65.25
App session
2026-04-11 · OPLUMO Outlet 6
Points credited
2026-03-30 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 6
Outlet purchase
2026-03-06 · Member activity · RM 82.65
Points credited
2026-02-22 · OPLUMO Outlet 6
Outlet purchase
2026-02-10 · Member activity · RM 91.35