Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13224
VM0013224Silvermember13224@example.test · +601110013224 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,316
Current loyalty balance
Lifetime Spend
RM 1,646
Across 10 visits
Total Visits
10
Since 2026-03-15
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,316 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 16
Outlet purchase
2026-08-12 · Member activity · RM 99.00
App session
2026-07-31 · OPLUMO Outlet 16
Points credited
2026-07-19 · Member activity · RM 112.20
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 16
Outlet purchase
2026-06-25 · Member activity · RM 125.40
Points credited
2026-06-13 · OPLUMO Outlet 16
Outlet purchase
2026-06-01 · Member activity · RM 138.60