Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 13213
VM0013213Membermember13213@example.test · +601110013213 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
588
Current loyalty balance
Lifetime Spend
RM 736
Across 12 visits
Total Visits
12
Since 2025-09-28
Average Order Value
RM 56
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
178d
2026-04-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
588 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 5
Outlet purchase
2026-04-02 · Member activity · RM 42.00
App session
2026-03-21 · OPLUMO Outlet 5
Points credited
2026-03-09 · Member activity · RM 47.60
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 5
Outlet purchase
2026-02-13 · Member activity · RM 53.20
Points credited
2026-02-01 · OPLUMO Outlet 5
Outlet purchase
2026-01-20 · Member activity · RM 58.80