Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13207
VM0013207Silvermember13207@example.test · +601110013207 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,130
Current loyalty balance
Lifetime Spend
RM 2,664
Across 45 visits
Total Visits
45
Since 2024-04-25
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
105d
2026-06-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,130 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 16
Outlet purchase
2026-06-14 · Member activity · RM 40.50
App session
2026-06-02 · OPLUMO Outlet 16
Points credited
2026-05-21 · Member activity · RM 45.90
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 16
Outlet purchase
2026-04-27 · Member activity · RM 51.30
Points credited
2026-04-15 · OPLUMO Outlet 16
Outlet purchase
2026-04-03 · Member activity · RM 56.70