Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13193
VM0013193Goldmember13193@example.test · +601110013193 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
4,068
Current loyalty balance
Lifetime Spend
RM 5,086
Across 39 visits
Total Visits
39
Since 2024-10-28
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
27d
2026-09-12
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,068 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-12 · OPLUMO Outlet 2
Outlet purchase
2026-08-31 · Member activity · RM 96.75
App session
2026-08-19 · OPLUMO Outlet 2
Points credited
2026-08-07 · Member activity · RM 109.65
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 2
Outlet purchase
2026-07-14 · Member activity · RM 122.55
Points credited
2026-07-02 · OPLUMO Outlet 2
Outlet purchase
2026-06-20 · Member activity · RM 135.45