Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 13192
VM0013192Membermember13192@example.test · +601110013192 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
345
Current loyalty balance
Lifetime Spend
RM 432
Across 7 visits
Total Visits
7
Since 2026-02-05
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
345 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 1
Outlet purchase
2026-05-12 · Member activity · RM 41.25
App session
2026-04-30 · OPLUMO Outlet 1
Points credited
2026-04-18 · Member activity · RM 46.75
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 1
Outlet purchase
2026-03-25 · Member activity · RM 52.25
Points credited
2026-03-13 · OPLUMO Outlet 1
Outlet purchase
2026-03-01 · Member activity · RM 57.75