Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 13177
VM0013177Silvermember13177@example.test · +601110013177 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
1,926
Current loyalty balance
Lifetime Spend
RM 2,408
Across 45 visits
Total Visits
45
Since 2024-03-01
Average Order Value
RM 60
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,926 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 3
Outlet purchase
2026-04-20 · Member activity · RM 45.00
App session
2026-04-08 · OPLUMO Outlet 3
Points credited
2026-03-27 · Member activity · RM 51.00
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 3
Outlet purchase
2026-03-03 · Member activity · RM 57.00
Points credited
2026-02-19 · OPLUMO Outlet 3
Outlet purchase
2026-02-07 · Member activity · RM 63.00