Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 13132
VM0013132Silvermember13132@example.test · +601110013132 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,000
Current loyalty balance
Lifetime Spend
RM 2,500
Across 17 visits
Total Visits
17
Since 2025-08-10
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,000 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 9
Outlet purchase
2026-05-13 · Member activity · RM 102.00
App session
2026-05-01 · OPLUMO Outlet 9
Points credited
2026-04-19 · Member activity · RM 115.60
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 9
Outlet purchase
2026-03-26 · Member activity · RM 129.20
Points credited
2026-03-14 · OPLUMO Outlet 9
Outlet purchase
2026-03-02 · Member activity · RM 142.80