Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13130
VM0013130Membermember13130@example.test · +601110013130 · Preferred outlet: OPLUMO Outlet 7
LunchNew Joiner
Consent Status
Opted Out
Points Balance
621
Current loyalty balance
Lifetime Spend
RM 777
Across 15 visits
Total Visits
15
Since 2025-09-09
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
621 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 7
Outlet purchase
2026-05-07 · Member activity · RM 38.25
App session
2026-04-25 · OPLUMO Outlet 7
Points credited
2026-04-13 · Member activity · RM 43.35
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 7
Outlet purchase
2026-03-20 · Member activity · RM 48.45
Points credited
2026-03-08 · OPLUMO Outlet 7
Outlet purchase
2026-02-24 · Member activity · RM 53.55