Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13112
VM0013112Goldmember13112@example.test · +601110013112 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
3,240
Current loyalty balance
Lifetime Spend
RM 4,050
Across 27 visits
Total Visits
27
Since 2025-04-30
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,240 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 6
Outlet purchase
2026-07-30 · Member activity · RM 113.25
App session
2026-07-18 · OPLUMO Outlet 6
Points credited
2026-07-06 · Member activity · RM 128.35
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 6
Outlet purchase
2026-06-12 · Member activity · RM 143.45
Points credited
2026-05-31 · OPLUMO Outlet 6
Outlet purchase
2026-05-19 · Member activity · RM 158.55