Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13109
VM0013109Silvermember13109@example.test · +601110013109 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,623
Current loyalty balance
Lifetime Spend
RM 2,029
Across 27 visits
Total Visits
27
Since 2025-03-04
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
116d
2026-06-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,623 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 3
Outlet purchase
2026-06-03 · Member activity · RM 60.75
App session
2026-05-22 · OPLUMO Outlet 3
Points credited
2026-05-10 · Member activity · RM 68.85
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 3
Outlet purchase
2026-04-16 · Member activity · RM 76.95
Points credited
2026-04-04 · OPLUMO Outlet 3
Outlet purchase
2026-03-23 · Member activity · RM 85.05