Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13100
VM0013100Membermember13100@example.test · +601110013100 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
396
Current loyalty balance
Lifetime Spend
RM 496
Across 20 visits
Total Visits
20
Since 2025-07-17
Average Order Value
RM 32
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
107d
2026-06-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
396 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 11
Outlet purchase
2026-06-12 · Member activity · RM 24.00
App session
2026-05-31 · OPLUMO Outlet 11
Points credited
2026-05-19 · Member activity · RM 27.20
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 11
Outlet purchase
2026-04-25 · Member activity · RM 30.40
Points credited
2026-04-13 · OPLUMO Outlet 11
Outlet purchase
2026-04-01 · Member activity · RM 33.60