Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13099
VM0013099Goldmember13099@example.test · +601110013099 · Preferred outlet: OPLUMO Outlet 10
WeekendApp User
Consent Status
Opted In
Points Balance
3,366
Current loyalty balance
Lifetime Spend
RM 4,208
Across 45 visits
Total Visits
45
Since 2024-06-02
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,366 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 10
Outlet purchase
2026-07-22 · Member activity · RM 66.75
App session
2026-07-10 · OPLUMO Outlet 10
Points credited
2026-06-28 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 10
Outlet purchase
2026-06-04 · Member activity · RM 84.55
Points credited
2026-05-23 · OPLUMO Outlet 10
Outlet purchase
2026-05-11 · Member activity · RM 93.45