Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13063
VM0013063Goldmember13063@example.test · +601110013063 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,051
Current loyalty balance
Lifetime Spend
RM 3,815
Across 34 visits
Total Visits
34
Since 2024-09-24
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
151d
2026-05-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,051 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 8
Outlet purchase
2026-04-29 · Member activity · RM 105.75
App session
2026-04-17 · OPLUMO Outlet 8
Points credited
2026-04-05 · Member activity · RM 119.85
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 8
Outlet purchase
2026-03-12 · Member activity · RM 133.95
Points credited
2026-02-28 · OPLUMO Outlet 8
Outlet purchase
2026-02-16 · Member activity · RM 148.05