Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 13057
VM0013057Goldmember13057@example.test · +601110013057 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
3,166
Current loyalty balance
Lifetime Spend
RM 3,959
Across 35 visits
Total Visits
35
Since 2024-11-07
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
89d
2026-07-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,166 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 2
Outlet purchase
2026-06-30 · Member activity · RM 85.50
App session
2026-06-18 · OPLUMO Outlet 2
Points credited
2026-06-06 · Member activity · RM 96.90
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 2
Outlet purchase
2026-05-13 · Member activity · RM 108.30
Points credited
2026-05-01 · OPLUMO Outlet 2
Outlet purchase
2026-04-19 · Member activity · RM 119.70