Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13040
VM0013040Silvermember13040@example.test · +601110013040 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
1,151
Current loyalty balance
Lifetime Spend
RM 1,439
Across 14 visits
Total Visits
14
Since 2026-01-20
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
28d
2026-09-11
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,151 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-11 · OPLUMO Outlet 2
Outlet purchase
2026-08-30 · Member activity · RM 71.25
App session
2026-08-18 · OPLUMO Outlet 2
Points credited
2026-08-06 · Member activity · RM 80.75
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 2
Outlet purchase
2026-07-13 · Member activity · RM 90.25
Points credited
2026-07-01 · OPLUMO Outlet 2
Outlet purchase
2026-06-19 · Member activity · RM 99.75