Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13037
VM0013037Membermember13037@example.test · +601110013037 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
701
Current loyalty balance
Lifetime Spend
RM 877
Across 23 visits
Total Visits
23
Since 2025-03-19
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
701 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 16
Outlet purchase
2026-04-07 · Member activity · RM 33.75
App session
2026-03-26 · OPLUMO Outlet 16
Points credited
2026-03-14 · Member activity · RM 38.25
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 16
Outlet purchase
2026-02-18 · Member activity · RM 42.75
Points credited
2026-02-06 · OPLUMO Outlet 16
Outlet purchase
2026-01-25 · Member activity · RM 47.25