Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13020
VM0013020Goldmember13020@example.test · +601110013020 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,982
Current loyalty balance
Lifetime Spend
RM 4,978
Across 28 visits
Total Visits
28
Since 2025-01-26
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,982 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 16
Outlet purchase
2026-05-15 · Member activity · RM 131.25
App session
2026-05-03 · OPLUMO Outlet 16
Points credited
2026-04-21 · Member activity · RM 148.75
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 16
Outlet purchase
2026-03-28 · Member activity · RM 166.25
Points credited
2026-03-16 · OPLUMO Outlet 16
Outlet purchase
2026-03-04 · Member activity · RM 183.75