Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12991
VM0012991Silvermember12991@example.test · +601110012991 · Preferred outlet: OPLUMO Outlet 4
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,229
Current loyalty balance
Lifetime Spend
RM 1,536
Across 19 visits
Total Visits
19
Since 2025-10-13
Average Order Value
RM 84
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,229 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 4
Outlet purchase
2026-08-21 · Member activity · RM 63.00
App session
2026-08-09 · OPLUMO Outlet 4
Points credited
2026-07-28 · Member activity · RM 71.40
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 4
Outlet purchase
2026-07-04 · Member activity · RM 79.80
Points credited
2026-06-22 · OPLUMO Outlet 4
Outlet purchase
2026-06-10 · Member activity · RM 88.20