Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12973
VM0012973Silvermember12973@example.test · +601110012973 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,851
Current loyalty balance
Lifetime Spend
RM 2,314
Across 26 visits
Total Visits
26
Since 2025-03-07
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
131d
2026-05-31
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,851 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 3
Outlet purchase
2026-05-19 · Member activity · RM 54.00
App session
2026-05-07 · OPLUMO Outlet 3
Points credited
2026-04-25 · Member activity · RM 61.20
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 3
Outlet purchase
2026-04-01 · Member activity · RM 68.40
Points credited
2026-03-20 · OPLUMO Outlet 3
Outlet purchase
2026-03-08 · Member activity · RM 75.60