Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12967
VM0012967Silvermember12967@example.test · +601110012967 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,454
Current loyalty balance
Lifetime Spend
RM 1,819
Across 39 visits
Total Visits
39
Since 2024-09-25
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
60d
2026-08-10
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,454 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 14
Outlet purchase
2026-07-29 · Member activity · RM 42.75
App session
2026-07-17 · OPLUMO Outlet 14
Points credited
2026-07-05 · Member activity · RM 48.45
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 14
Outlet purchase
2026-06-11 · Member activity · RM 54.15
Points credited
2026-05-30 · OPLUMO Outlet 14
Outlet purchase
2026-05-18 · Member activity · RM 59.85