Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12943
VM0012943Membermember12943@example.test · +601110012943 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
330
Current loyalty balance
Lifetime Spend
RM 414
Across 3 visits
Total Visits
3
Since 2026-05-16
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
330 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 7
Outlet purchase
2026-06-09 · Member activity · RM 118.50
App session
2026-05-28 · OPLUMO Outlet 7
Points credited
2026-05-16 · Member activity · RM 134.30
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 7
Outlet purchase
2026-04-22 · Member activity · RM 150.10
Points credited
2026-04-10 · OPLUMO Outlet 7
Outlet purchase
2026-03-29 · Member activity · RM 165.90