Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M1
Michelle 12935
VM0012935Membermember12935@example.test · +601110012935 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
26
Current loyalty balance
Lifetime Spend
RM 33
Across 1 visits
Total Visits
1
Since 2026-08-30
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
22d
2026-09-17
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
26 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-17 · OPLUMO Outlet 16
Outlet purchase
2026-09-05 · Member activity · RM 21.75
App session
2026-08-24 · OPLUMO Outlet 16
Points credited
2026-08-12 · Member activity · RM 24.65
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 16
Outlet purchase
2026-07-19 · Member activity · RM 27.55
Points credited
2026-07-07 · OPLUMO Outlet 16
Outlet purchase
2026-06-25 · Member activity · RM 30.45