Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 12929
VM0012929Silvermember12929@example.test · +601110012929 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,042
Current loyalty balance
Lifetime Spend
RM 2,553
Across 16 visits
Total Visits
16
Since 2025-08-28
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,042 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 10
Outlet purchase
2026-05-13 · Member activity · RM 113.25
App session
2026-05-01 · OPLUMO Outlet 10
Points credited
2026-04-19 · Member activity · RM 128.35
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 10
Outlet purchase
2026-03-26 · Member activity · RM 143.45
Points credited
2026-03-14 · OPLUMO Outlet 10
Outlet purchase
2026-03-02 · Member activity · RM 158.55