Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12908
VM0012908Silvermember12908@example.test · +601110012908 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,238
Current loyalty balance
Lifetime Spend
RM 1,548
Across 27 visits
Total Visits
27
Since 2025-05-03
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,238 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 6
Outlet purchase
2026-08-02 · Member activity · RM 40.50
App session
2026-07-21 · OPLUMO Outlet 6
Points credited
2026-07-09 · Member activity · RM 45.90
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 6
Outlet purchase
2026-06-15 · Member activity · RM 51.30
Points credited
2026-06-03 · OPLUMO Outlet 6
Outlet purchase
2026-05-22 · Member activity · RM 56.70