Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12859
VM0012859Platinummember12859@example.test · +601110012859 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
5,233
Current loyalty balance
Lifetime Spend
RM 6,542
Across 41 visits
Total Visits
41
Since 2024-08-17
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 8
Outlet purchase
2026-07-26 · Member activity · RM 97.50
App session
2026-07-14 · OPLUMO Outlet 8
Points credited
2026-07-02 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 8
Outlet purchase
2026-06-08 · Member activity · RM 123.50
Points credited
2026-05-27 · OPLUMO Outlet 8
Outlet purchase
2026-05-15 · Member activity · RM 136.50