Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 12845
VM0012845Silvermember12845@example.test · +601110012845 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,081
Current loyalty balance
Lifetime Spend
RM 2,602
Across 19 visits
Total Visits
19
Since 2025-10-27
Average Order Value
RM 116
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
23d
2026-09-16
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,081 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-16 · OPLUMO Outlet 11
Outlet purchase
2026-09-04 · Member activity · RM 87.00
App session
2026-08-23 · OPLUMO Outlet 11
Points credited
2026-08-11 · Member activity · RM 98.60
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 11
Outlet purchase
2026-07-18 · Member activity · RM 110.20
Points credited
2026-07-06 · OPLUMO Outlet 11
Outlet purchase
2026-06-24 · Member activity · RM 121.80