Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 12818
VM0012818Membermember12818@example.test · +601110012818 · Preferred outlet: OPLUMO Outlet 1
LunchNew Joiner
Consent Status
Opted Out
Points Balance
73
Current loyalty balance
Lifetime Spend
RM 92
Across 1 visits
Total Visits
1
Since 2026-07-30
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
73 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 1
Outlet purchase
2026-08-05 · Member activity · RM 55.50
App session
2026-07-24 · OPLUMO Outlet 1
Points credited
2026-07-12 · Member activity · RM 62.90
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 1
Outlet purchase
2026-06-18 · Member activity · RM 70.30
Points credited
2026-06-06 · OPLUMO Outlet 1
Outlet purchase
2026-05-25 · Member activity · RM 77.70